Question 1

DO YOU OFFER CONSULTATIONS?

Accepted Answer

Yes, after reviewing your inquiry form, we'll schedule a consultation to discuss the information you submitted, timeline, and how best we can best support your brand.

Question 2

APPROXIMATELY HOW LONG DOES THE DESIGN PROCESS TAKE?

Accepted Answer

For templates, they are delivered within 24 hours of your purchase. You have 3 days to accept the transfer.
We estimate about 2-4 weeks for any custom designs; including web design, marketing and branding. This allows time to collect ideas and provide drafts of the design process. It may take a little longer depending on the extension of the project.

Question 3

CAN I CUSTOMIZE MY WEBSITE TEMPLATE?

Accepted Answer

Yes, you will have full access to your website template. It should be easy to update the overall look to match your brand and attract your ideal client. Feel free to add a logo, update colors, photos, fonts, and more. 
My main reason for offering templates is to make the design process simple.

Learn how to add pages (https://support.wix.com/en/article/wix-editor-adding-a-page-to-your-site)with this easy tutorial.

Need help putting it all together? Let's chat! (https://www.kairapatrick.com/contact)

Question 4

WHAT IS BRANDING?

Accepted Answer

The main purpose of a brand book is to showcase and explain your brand's identity, mission, visual style, and core values. Your brand book will help customers and staff clearly understand what you want to portray to your audience.

The essential elements of your branding that will be defined in a brand book:
1. About.
2. Logo.
3. Colors.
4. Typography.
5. Visual Guidelines.
6. Communication Guidelines.
7. Images.
8. Do's and Don'ts.

Note: the brand guide included in your template is a 1 page guide. If you would like the extended version described above, please contact me for more information.

Question 5

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Due to the custom and digital nature of my services and products, all sales are final and non-refundable. I take great care in providing detailed previews, project timelines, and clear communication throughout the design process to ensure client satisfaction.

If any issues arise, I’m always happy to work with you to address them within the scope of the project.

Question 6

WHAT WEBSITE PLATFORM DO YOU WORK WITH?

Accepted Answer

I use a couple of platforms, primarily Wix, Squarespace and Shopify. The templates for purchase are for Wix only. Squarespace and Shopify templates will be available soon!

Question 7

HOW DOES YOUR WEBSITE DESIGN PROCESS WORK?

Accepted Answer

Our collaborative process starts with a consultation to discuss your vision and goals.  We then gather your brand details and create a mood board for inspiration.  After that, the website design begins, with the first draft typically focusing on the homepage.  We work closely with you on revisions until you're happy, ensuring your site looks stunning on both desktop and mobile devices.

EXPLORE THE PROCESS

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READY TO ELEVATE YOUR BRAND?

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